At Nina Glitz, we strive to ensure your satisfaction with every purchase! Please be aware that we maintain a strict No Returns and Exchanges policy. In the unlikely event that your order arrives damaged, we are dedicated to addressing the matter swiftly.

Damaged Items:

If you receive a damaged product, please adhere to the following steps:

• Report the Issue: Reach out to us at contact@ninaglitz.link within 48 hours of receiving your order.
• Provide Proof: Submit an unpacking video that clearly demonstrates the damage. This will assist us in evaluating the situation and facilitating a prompt resolution.
• Resolution: Upon reviewing your claim, we will offer an appropriate solution, which may include a replacement or store credit.

🔹 Important: Claims submitted without an unpacking video will not be processed.

Please note that claims without an unpacking video will not be processed.

Non-Refundable Items:

Given the customized nature of our offerings, all sales are final. Refunds are only granted in cases of verified damage in accordance with our policy. We take pride in delivering high-quality products and outstanding customer service.

If you have any inquiries or need assistance, please reach out—we are here to help! 💖